Where is my order or part of my order?
If an item is missing from your order, it may be because it will be sent from a different warehouse or at a different time of year.
For latest product despatch information, please see the individual product pages.
Despatch dates for live plants may vary depending on growing conditions, these should be used as a guide only.
Track Your Order
You can track the status of your order here, even if you didn’t place your order online or have an online account.
Please enter your surname and order number:
I don’t know my order number
If you’ve received a delivery, your order number can be found on the returns label at the bottom of the packing slip contained within your delivery. If you ordered online, your order number can be found on your order confirmation email, alternatively within your order history in the My Account Area.
If you cannot find your order number please phone us to check your order status.
Telephone: 0333 321 3103. Lines are currently open 9am-5pm, 7 days a week.
Our call centre capacity is currently reduced to ensure staff safety. Please accept our apologies in advance should this result in your having to wait longer than normal in a call queue. We’re working hard to expand capacity and hope to be able to extend operating hours in the near future.
Calls cost the same as calling 01 and 02 numbers and can count towards inclusive allowances on landlines and on mobiles. Please contact your phone provider for confirmation of your agreement.